We created a seamless bridge between BigCommerce and Wiise, establishing a fully connected platform specifically designed to streamline RV Supplies’ diverse B2B operations. Our approach focused on addressing their most pressing challenges: order processing inefficiencies, inventory discrepancies, product data management, and customer relationship complexities.
At the core of our solution, inventory management became automated and reliable. The integration pushes accurate inventory data from Wiise to BigCommerce in near real-time, ensuring stock levels remain consistent across both platforms. This eliminated the frustration of stock-outs and overselling that had previously impacted customer satisfaction. Product management was also transformed through automated synchronisation of key product details—including names, dimensions, and types—between the two systems. This significantly reduced manual data entry errors and freed up valuable staff time for customer service and business growth.
Order management workflows were redesigned to facilitate seamless flow of information between BigCommerce and Wiise. All order details, including shipping preferences, billing data, and customer information, now remain perfectly synchronised, resulting in more efficient processing and fewer customer service issues.
Customer management received particular attention given RV Supplies’ diverse clientele. Our integration ensures customer data stays consistently synchronised between platforms, providing up-to-date customer insights and improving service quality, particularly for their valued wholesale clients. Connected with this, we implemented sophisticated pricing management capabilities allowing RV Supplies to easily manage customer-specific pricing structures. Contract pricing, quantity breaks, and special discounts are now automatically applied, ensuring pricing remains aligned with their individual sales strategies while eliminating the manual work previously required to maintain these complex arrangements.
Seamlessly transfers orders between BigCommerce and Wiise (Business Central)
